I would never, ever, ever tell a buyer to waive their inspection contingency. You have the right to inspect the home, and you have the right to request repairs on the property. If the seller declines them, then they decline them. You get the choice of whether to move forward or back out. However, there are other things we can do to make our offer seem more attractive. For instance, I have inspectors on call who can be at a property within 24 hours, so we can easily shorten our due diligence period – and agree to only back out if there’s something terribly wrong.
We can also remove the appraisal contingency if it makes sense to do so, and possibly rent back to the seller at no cost while they find a new home. Sometimes there’s even the option of paying more and helping the seller out with some of their own closing costs. It just depends on what the seller is looking for. I pride myself on having great relationships with other agents, which can help my buyers’ offers get accepted. They know the deal is going to close if I’m working behind it, I’ve built that reputation and those relationships. Not all agents are the same. Having someone who is going to stand up and fight for you, put your best foot forward, talk to the other agent, call them and make sure they saw the offer, ask if they have any questions, and make sure the loan officer is doing everything in a timely manner is worth so much. It’s go, go, go until the offer is accepted. It’s also about figuring out what the other side is thinking, so I can inform my buyer. If I can find out where the offers are, I can go back to my buyer and let them know, and we can gracefully bow out or we can come in like a tiger shark.
What do you do to win clients? How do you convince them that you’re the best option in a sea of real estate agents?
Buyers and sellers can read my reviews online, and they can see my track record of happy clients. That’s a big part of it. I’m also on all of the social media platforms, so if you search my name you’re going to find all kinds of ways to get to know me before you actually meet me. I do a lot of videos. I’m not afraid to talk, and I answer my phone!
I also let potential clients know that there are incentives to working with me. I have a great record of getting buyers’ offers accepted, and I’m able to provide references that are relevant to each client. For example, if it’s a military family looking for a home, I’ll connect them with another military family that I previously worked with. I don’t have anyone who wouldn’t want to work with me again. I make mistakes because I’m human, but I make them right. Those mistakes are all growing experiences, they’re learning experiences.
When it comes to selling, I stage my properties, I make sure they’re cleaned and in showing condition. If a house shows well online, then it’s going to show well in person. The online photos are usually how you get people in the door, and once you get them in the door, you’ll get multiple offers.
Now I’d like to talk a little bit about HighNote and the different ways you use it.